Shipping, Returns & Policies

Shipping

GIOSIA pieces are made to be seen and we get them to you as fast as we can.

Processing time Orders are processed and shipped within [1–3] business days from our studio in Milan, Italy. You'll receive a shipping confirmation with tracking as soon as your order is on its way.

Where we ship We ship worldwide. Domestic orders within Italy are delivered via BRT, and international orders are handled by DHL Express for reliable, trackable delivery.

Delivery times

  • Italy: 2–4 business days
  • Europe: 3–6 business days
  • Rest of the world: 5–10 business days

Delivery times start once your order has shipped, not from the order date. Customs delays for international orders outside the EU are outside our control.

Shipping costs

  • Italy: €7.00 flat rate — free over €200
  • Europe: €15,99 flat rate
  • Rest of the world: €19,99 flat rate

Exact shipping costs are calculated and shown at checkout.

Customs & duties For orders shipped outside the EU, your order may be subject to import duties and taxes, which are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

Returns

We want you to love what you wear. If something's not right, you have 14 days from the delivery date to request a return.

Conditions for return

  • Items must be unworn, unwashed, and undamaged, with all original tags attached
  • Items must be returned in their original packaging
  • Proof of purchase is required

How to return an item

  1. Email us at Giosiastudio.info@gmail.com within 14 days of delivery, including your order number and the item(s) you'd like to return
  2. We'll send you return instructions and the address to ship to
  3. Pack the item securely with all original tags and packaging

Return shipping Return shipping costs are the customer's responsibility, unless the item arrived faulty or incorrect. We recommend using a tracked shipping service, as GIOSIA is not responsible for items lost in transit back to us.

Refunds Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable.

Exchanges We currently don't offer direct exchanges. If you'd like a different size or style, please return your item for a refund and place a new order.

Right of Withdrawal (EU Customers)

If you are a consumer based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without needing to give a reason, in accordance with EU consumer protection law (Codice del Consumo, D.Lgs. 206/2005). To exercise this right, contact us at giosiastudio.info@gmail.com within the 14-day period. The item must be returned in accordance with the return conditions above, and return shipping costs will be your responsibility.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at giosiastudio.info@gmail.com within 48 hours of delivery with your order number and photos of the issue. We'll cover the cost of return shipping and send a replacement or full refund.

Contact

Questions about your order? Reach out at giosiastudio.info@gmail.com we're here to help.

GIOSIA is a sole proprietorship (ditta individuale) registered with CCIAA di Milano.